Frequently Asked Questions

• How do I cancel my account?
• How do I change my Billing and Shipping address?
• How do I change my password?
• How do I update my email address/login?

• What is the delivery date for my order?
• Can I cancel my order?
• Can I change my order details after completing my order?
• Can I Select Express shipping for bespoke items?
• How do I place an order?
• How do you charge VAT on the order?
• What do I do if I still haven’t received my pre-order?

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• How to estimate delivery time for made to order items.
• What is made to order item?

• What are the modes of refund available after cancellation?
• Which currencies do you accept?

• How do you charge VAT on the order?
• Why I am charged customs duty and taxes?
• Will my parcel be charged customs and import charges?

• What is the delivery date for my order?
• APO/FPO/DPO Shipping
• Do you offer Free Shipping?

• I just received the corset I bought but it's too big how do I go about exchanging it for a smaller size?
• I placed order worth £75 , I want to return 1 of the item , do I still qualify for Free Shipping
• What is your return & exchange policy?
• What is your return policy on BUY 2 GET 1 FREE or BUY 3 FOR 2 Offer

• How long would it take to get the refund if I cancel my order?
• What are the modes of refund available after cancellation?
• What happens after I have cancelled my order?

• 3 for 2 Deal Not Working
• How can I unsubscribe from Newsletter
• What is your return policy on BUY 2 GET 1 FREE or BUY 3 FOR 2 Offer

• Waist Training Corset Size Guide

• Where can I see my Store Credit and how can I use it?